by SEO Admin | Nov 3, 2022 | Uncategorized
Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in Microsoft Dynamics 365 Customer Service, your call center can reduce the number of queues it operates, improve agents’...
by SEO Admin | Nov 3, 2022 | Productivity
The Microsoft Dynamics 365 sales accelerator helps sellers sell smartly by building a strong and prioritized pipeline, offering context, and suggesting next actions through sales sequences that expedite the sales process. We’ve made three improvements to sales...
by SEO Admin | Nov 2, 2022 | Productivity
In the customer experience (CX) game, the last best experience sets the bar for the next. Businesses that are successful at meeting and exceeding their customers’ expectations are hearing glowing testimonials like: “This brand makes valuable information directly...
by SEO Admin | Nov 2, 2022 | Productivity
We know that life for sellers has seen some massive changes recently as buyers are becoming more digital-first in their buying journeys and they are opting to spend less time with sales representatives. This means that when sellers get the opportunity to get in front...
by SEO Admin | Nov 1, 2022 | Uncategorized
In today’s shifting macroeconomic climate, Microsoft is focused on helping organizations in every industry use technology to overcome challenges and emerge stronger. From enabling hybrid work to bringing business processes into the flow of work, Microsoft 365 helps...