Microsoft recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises
We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2022 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises.* This evaluation of Microsoft was based on specific criteria that analyzed our overall Completeness of Vision and...
How banks use customer data platforms to streamline connections
Any professional working in the banking industry would tell you that customers are their most important asset. In these unprecedented times, banks have a responsibility to prioritize customer needs and support essential workers, to alleviate anxiety, and respond to...
Assess supply chain risk more easily in new workspace
Understanding risk enables businesses to take proactive actions to balance cost and resilience as they optimize their supply chains. The new supply risk assessment workspace in Microsoft Dynamics 365 Supply Chain Management helps supply managers understand the risk of...
The Dynamics 365 Business Central Universal Code initiative is live
Last April I shared that Microsoft is working on an initiative that encourages partners to invest in a cloud-first strategy. Today, we are excited to announce that the Business Central Universal Code initiative went into effect with the launch of Dynamics 365 Business...
Email address validation improves seller conversion rates
Sellers rely on email to reach out to contacts when working on deals. The new email address validation feature in Microsoft Dynamics 365 Sales flags email addresses in your customer relationship management (CRM) system that are in the wrong format or have an expired...
Skill-based routing and one-stop user management help you keep up with customer service demands
Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in Microsoft Dynamics 365 Customer Service, your call center can reduce the number of queues it operates, improve agents’...
New sales sequences experience improves seller productivity
The Microsoft Dynamics 365 sales accelerator helps sellers sell smartly by building a strong and prioritized pipeline, offering context, and suggesting next actions through sales sequences that expedite the sales process. We’ve made three improvements to sales...
Transforming customer experiences with connected sales and marketing
In the customer experience (CX) game, the last best experience sets the bar for the next. Businesses that are successful at meeting and exceeding their customers’ expectations are hearing glowing testimonials like: “This brand makes valuable information directly...
Bringing more intelligence to sales teams with Dynamics 365
We know that life for sellers has seen some massive changes recently as buyers are becoming more digital-first in their buying journeys and they are opting to spend less time with sales representatives. This means that when sellers get the opportunity to get in front...
From intuitive sharing with OneDrive to driving prioritization with Viva Goals—here’s what’s new in Microsoft 365
In today’s shifting macroeconomic climate, Microsoft is focused on helping organizations in every industry use technology to overcome challenges and emerge stronger. From enabling hybrid work to bringing business processes into the flow of work, Microsoft 365 helps...
