Customers want human interaction as part of their buying process, so why are 70% of them well into their purchase decisions by the time they connect with a sales rep? Use Dynamics 365 to meet this unmet need and gain a competitive advantage.
80% of customers will expect personalized sales by 2020, making it less of a luxury and more of a requirement.
Unfortunately, this is at odds with most business sales structures as 10 people on average are involved with a sales decision. How can customers still receive personalized sales guidance when they are talking with multiple sales reps juggling numerous teams?
Dynamics 365 for Sales Professional tracks all customer interactions so no matter who is talking to them, they can deliver a personal experience, armed with the knowledge they need.
Customers mention the desire for faster interactions with sales twice as often as lower price. This is probably because 60% of companies lack a well-designed sales process, instead patching together multiple time-consuming sales tools.
Dynamics 365 for Sales Professional has the potential to transform this process, by integrating tools seamlessly into sales reps’ routines to save time through efficiencies.